MultiTCG Support

Questions, bug reports, account issues, or abuse reports — we read every message.

Email Support

We typically reply within 24–48 hours.

Frequently Asked Questions

How do I create an account?
Open the app, tap Create account, and fill in your username, email, password, and zip/region. You'll get a verification email — click the link inside it, then sign in. You must be at least 13 years old (or 16 in the EEA) to use MultiTCG.
I didn't get my verification email
Check your spam or promotions folder first. If it's still not there, double-check that you typed your email correctly on signup. You can request a new verification email from the sign-in screen, or email us at support@multitcg.com and we'll verify you manually.
How do trades work?
MultiTCG matches you with collectors near you who want your cards (and who have cards you need). Once you find a match, chat in-app to work out the deal. Trades are meet-up only — MultiTCG doesn't ship, escrow, or insure trades. Meet in safe public places and inspect cards before trading.
How do I reset my password?
On the sign-in screen, tap Forgot password? and enter your email. We'll send you a reset link. If you don't receive it within a few minutes, check spam or contact support@multitcg.com.
How do I report abuse, harassment, or a scam?
Tap the ⋯ menu on any user's profile, message, or listing and choose Report. Pick a reason and add details. Reports are reviewed within 24 hours and the reported user is not notified. You can also Block anyone to immediately stop seeing their content. For urgent cases, email support@multitcg.com directly.
How do I delete my account?
Open the app, go to Profile & Settings, scroll to the Danger Zone, and tap Delete my account. You'll type "DELETE" and enter your password to confirm. This permanently removes your profile, collections, listings, and reviews.
Why are some card prices wrong or missing?
Card prices are pulled from third-party data sources and are estimates. They may be outdated or inaccurate for rare/foil/graded variants. If you spot something that looks wildly off, let us know at support@multitcg.com.
I think I found a bug — what do I do?
Please email support@multitcg.com with: (1) what you were doing, (2) what you expected to happen, (3) what actually happened, and (4) a screenshot if possible. Include your device (iPhone model, iOS version) so we can reproduce it.
How do I become a verified vendor / open a shop?
Shop slots are currently invite-only. If you're a vendor and want to apply, email support@multitcg.com with your business name, location, and a brief description of your inventory.

Other Ways to Reach Us

General Support
Abuse & Safety Reports
Legal & Privacy
Response Time
Typically within 24–48 hours